Class Comments

  • "I love an instructor that strongly believes in what they are teaching. You exude a strong positive energy that is infectious. Thank you for everything!"
  • "Susan provided awesome, clear, concise objectivity to help us understand how to handle clients, citizens & customers."
  • "Thank you, excellent course; I would recommend it to other employees."
  • "The instructor was vivacious and very interesting. Her practical application of the techniques she discussed helped me relate them to other past situation of my own."
  • "Susan was fun to learn from. She made the class interesting and understandable. She used everyday example to explain the content of the course."
  • Instructor was dynamic! She included everyone's suggestions. Good interpersonal skills. 
  • The workshop served as a battery charger to bring the need for customer service back into our routine thought process. 
  • Very clear presentation. I thought there would be just small group activities, but Susan elicited lots of feedback. 
  • Good workshop. Appreciate the presenter's energy, enthusiasm and expertise in delivery of topic. Great job!! 
  • .. I look forward to working with her in the next level of the program. 
  • ..I have been surprised at how useful the presentations have been. Susan Spangler is a very skilled presenter ... 
  • I thought the entire presentation was superb. Susan is an excellent facilitator and instructor!! 
  • The day was timed very well, presentation was postive; lots of good points. This seminar is something we all can use. 
  • Susan Spangler is a dynamic presenter. She is well informed and well prepared. 
  • I thought this was a very good program and would highly recommend it. 
  • This seminar was excellent and the presenter was very effective and highly motivating. 
  • -Managing Myself First is excellent! 
  • thought it was informative and the Instructor encouraged input from the class. 
  • Excellent instructor, upbeat, interesting. Great communicator. Susan gave great real-life stories to describe the concepts.