Professional Skills for Secretaries

Your image is a reflection of your skills and abilities and is your professional calling card. The purpose of this workshop is to focus on the skills you need to project a professional image. The skills and practices presented in this workshop are not limited to those you use a professional secretary, but basic skills you need to be effective in any job.

Upon completion of this course, participants should be able to:

  • Define the elements of effective communication.
  • Describe the assertive communication style.
  • Implement effective stress and time management techniques.
  • Improve basic writing skills.
  • List the seven rules of telephone etiquette.
  • Implement creative ideas to enhance job satisfaction.

We are conveniently located in Upper Marlboro, Maryland, in Prince Georges County and can host your small-group training programs here or we can come to you anywhere in the Mid-Atlantic region.